Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Eligibility:
Returns accepted within 30 days of purchase.
Items must be unworn, in original condition, with tags attached, and proof of purchase.
Once your return is approved, SOLÉA must receive your parcel within 14 days for your store credit or exchange to be processed.
Return Options:
Returns are for exchange or store credit only.
Refunds are only offered if an item is deemed faulty due to manufacturing, as assessed by SOLÉA.
Return Shipping:
Return postage is at the customer’s expense.
If the return is due to an error by SOLÉA, you will not be charged return postage.
We strongly recommend using tracked postage, as SOLÉA is not responsible for lost parcels.
Non-returnable Items:
Earrings (for hygiene reasons)
Sale items
Promotional items
For all returns, please message us using the 'Contact' tab with your name and order number.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Durability & Materials:
Hypoallergenic Jewelry – Lead & Nickel Free
Our jewelry is made with sensitive skin in mind. It’s hypoallergenic, which means it’s less likely to cause allergic reactions. We only use lead-free and nickel-free materials.
Our pieces are crafted from stainless steel or gold-plated over sterling silver or brass — all chosen for their strength and lasting quality.
It features PVD plating, a premium coating that enhances shine and provides a durable, long-lasting finish to help preserve the look of your jewelry over time.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
